Why Avoiding Outsourced Tech Support Companies Is Better For Your Local Business.

Why Avoiding Outsourced Tech Support
Companies Is Better For Local Business

By: An Anonymous IT Field Tech
March 2026

Trying to find tech support for your local business technology needs can be tedious at best. And, this is especially true for the non-computer savvy person who knows how to run a business, yet, does not understand the technical side of it – ie setting up computer networks, storage servers, printers, email accounts and etc. Thus this is why its important to shop around for the most qualified, prompt, affordable and highly rated tech support companies you can find. Plus, its also important to know just how often you believe you'll need these services too. For example. Is it just a few times a week, a month or in a given year and etc? As such, only you the business owner and your co-associates can answer this question specifically.

So on the Internet, there are many companies whom advertise their tech services for comparable prices, discounts and etc. However what’s not equally shared with their customers, is that many of them are national and internationally based. Whence they might not be local to your home town, state, province or country. And also, you most likely will never meet their customer service and sales reps in person either. Then when these reps seek to find local field techs to service a customer’s need, they in-turn go to a tech job company platform such as, "WorkMarket.com" or "FieldNation.com," to contract hire a local tech in your business area. Then often times for these national and international tech support companies, finding a local qualified tech can be difficult too. Even more so, there is no clear indication as to how qualified these hired techs are to perform the job they get assigned to do. Plus, these field techs have to bid for a fair wage on these job orders as well – ie a wage that can give a paycheck as well as cover all their incurred expenses (Travel, Used Materials, Business Insurance and Tech Job Website Platform Usage Fees etc) too.

Now what’s equally important to know, is that not all these National and International Tech Support Companies are a like. Some in fact, are quite shady and have ripped their business customers off financially and then, been legally sued in court for it. And as such with these companies who've done this, like "Ammacore" in Atlanta, GA, had to declare bankruptcy and close their businesses as a result. Then there are others such as, "One Source Building Technologies (OSBT)" out of Houston, TX that refused to pay valid overtime wages to their employees and gotten sued to refund them plus, give back pay as well. So ultimately to avoid further Fair Labor Laws, these such companies have in-turn laid off their good hard-working local employees and outsource all their staff from foreign company business call centers. As such, these foreign contracted call centers will tell their employees that they have to refer to themselves as direct hired staff of the Tech Support Company whom brought them on. More so, another example of a tech provider doing this in the United States is "CPT Network Solutions" out of Bensenville, IL. When calling them for tech services, a lot of times someone with a Philippine or, India accent will answer the phone. So all-in-all, this is not secluded to only tech support company types of businesses. For even your major credit card service provider does this as well. Thus, how quickly one finds this out when they have to report a lost or stolen credit card!

Historical Outsourced Tech Support Company Woes

Historically, hiring from Outsourced Tech Support Companies have presented more issues and problems than the solutions they advertise to provide. To which, have left many businesses and their employees financially hanging and waiting with no concrete answers other than the bland reply, “We are still working on it. And we will let you know soon.” when the business calls to get an update on their reported and paid for issue.

Here's an example list below of what some field
techs have reported from their customer sites.

Long wait times for businesses to get a hold of a Customer Support Rep to open a repair ticket and get a repair person for their on site tech issue. Whence, the customer ends up sitting and waiting a long time on phone to get their issue resolved. Thus, this can cause a major loss of work and money for them too.

These National and International Tech Support Companies have higher overhead costs and as such, this makes their charged to customer prices equally higher as well.

Also, most Tech Support Companies will contract hire local or far away field techs to assign to the local calling business customer. Whence often paying the field tech a low wage and then, charging higher prices on the customer to make more profit. Where as, the field tech themselves (if okay and allowed) could have charged the customer a lot less and gotten fairly paid and treated with better respect by the site customer. Yet because the field tech is contract hired in this sense, they cannot charge the customer for they are being paid via the Tech Support Company instead.

The site business customer has no control over who the Tech Support Company hires as their onsite repair tech. As such, there is no real assurance as to the quality of work, skills and knowledge this field tech may or may not have and can provide.

Then more often then not, these Tech Support Companies will hire unskilled field techs who have no knowledge on how to properly perform their tech tasks. As such, this can result in improperly fixed or, uncompleted repair issues. Whence, making the customer have to spend more money and time to get it resolved. And thus, this has effected both residential and commercial customers. To include, given good field techs a bad name and a stereotyped reputation.

Many major retail store chains, like TJ-Maxx, HomeGoods, Kohl’s and Target follow this same direction with their store computer issues too. Whence outsourcing their tech support to companies in India, Pakistan or the Philippines and etc. And in these foreign countries, these Tech Support Companies are a separate call center business that contract with these big retailers and act as if they are direct employees with the store chains. When in fact, they really aren't. Plus, most of the customer paid costs goes to them and not the store's local and national country of origin's economy. And so, this is where having the use of a Country's "Fair Tariff Policy" can help protect their citizens and give them a good paying deal.

Additionally, many retail store managers and their staff have often complained about these Outsourced Tech Support Companies lack of prompt service and rude attitudes when they attempted to report an issue to them. Further stating that they often feel ignored, disrespected, blown-off and like they are not being listened too at the time of their reporting tech issue. And, this even happens after having to wait a long time on phone to get a hold of them too. Meanwhile, these Outsourced Tech Support Companies are more-than-happy to do so for they know there is no legal accountability that can be held against them in the process. And this is because they are not in the same legal jurisdiction as the site business customer is. Whence forth, making any legal prosecution of wrongs next to impossible to do.

A Call To Action!

“Buy Local, Think Local”
"Hire Local, Pay Local"

So as one can now see, this basic list of “Historical Outsourced Tech Support Company Woes” could be a nightmarish financial problem for a small business whom, relies on their equipment working properly to deal with. For ultimately, such continual failures could ruin their business and their standing with local customers too. Whence as an Anonymous IT Field Tech, I feel this is wrong to do to our local customers and their supportive communities.

Furthermore there needs to be a "Motto Standard" that says, "If you cannot see the face of who you are hiring then, they should not be hired in the first place." For customers have a right to know and trust that the field tech working on their equipment is trained, experienced and qualified to do so. Plus with the proposed aspect of direct hiring a local IT field tech yourself, you can be assured of having a built accountability and trust with them too. To include, knowing who you can contact to promptly repair your tech related issue as it happens.

Lastly direct hiring local field techs yourself instead, of having an Outsourced Tech Support Company do it for you, will keep costs and overhead low and most of that money stays within your community and also, ensures that its reinvested back into your business as well. Especially, if you provide a product or service your hired tech can later enjoy.

~ Thank you for reading this article! ~